How much does a repair cost, and how long does it take?
Submit the RMA first: the quote and shipping address come through the portal, and you approve out-of-warranty work before it starts. Put the date you need the unit back on the case.
Pricing and the shipping address come through the Returns Portal after your request is processed, so submit the request first rather than asking for a price by email. Out-of-warranty work is quoted; you approve it before the repair goes ahead.
If a meet is close, ship the unit expedited and put the date you need it back on the RMA case. Repairs have been turned around the same or next day when the team knew the deadline, though that isn't a guarantee.
Service and certification before a season: submit an RMA for the camera and enter the date you need it back. Ask for any upgrades (LuxBoost, HighRes, VDM) on the same request so they are quoted together.
If a legacy unit can't be repaired, the team tells you what was checked and found, and sales can quote a trade-in toward a current model. Every portal status, and who acts next at each one, is under What your status means.
Goes deeper
- Before you send it in — Submit an RMA
Related questions
- How do I submit an RMA to repair my camera? — Through the Returns Portal, where you submit the repair request and then track the case by ticket number.
- My repair says Completed. When will it ship? — Completed means the work is done and a sales order is on its way. The unit ships once you pay it (Pay Now) or send a purchase order.
- What warranty comes with Lynx equipment, and how do I make a claim? — The terms are in the Lynx Warranty Agreement. To claim, submit a repair request in the Returns Portal like any repair and mention the purchase date; the team checks coverage.
- Do you offer a loaner while my camera is repaired? — No, Lynx doesn't run a loaner pool. Ship expedited and put the date you need it back on the case; for a backup unit, ask sales for a quote.