How do I submit an RMA to repair my camera?
Through the Returns Portal, where you submit the repair request and then track the case by ticket number.
Lynx has an RMA (Return Merchandise Authorization) portal where you submit and track hardware repairs remotely by ticket number. Through it you can:
- Submit product repair requests.
- Receive repair and return notifications.
- Track updates and repair notes.
- Receive notification of return shipping.
The Submit an RMA page has the steps, what to try first, what to include in the box and the link to the portal.
Goes deeper
- Submit an RMA — Service
Related questions
- How much does a repair cost, and how long does it take? — Submit the RMA first: the quote and shipping address come through the portal, and you approve out-of-warranty work before it starts. Put the date you need the unit back on the case.
- My repair says Completed. When will it ship? — Completed means the work is done and a sales order is on its way. The unit ships once you pay it (Pay Now) or send a purchase order.
- What warranty comes with Lynx equipment, and how do I make a claim? — The terms are in the Lynx Warranty Agreement. To claim, submit a repair request in the Returns Portal like any repair and mention the purchase date; the team checks coverage.