FinishLynx asks for a serial number again after an update. What do I enter?
Read the prompt: it names the serial it wants. A built-in plug-in (Remote Control, Data Port) is removed with its uninstaller in C:\Lynx; the main serial coming back means it wasn't accepted, and Help | About says DEMO.
The prompt names the serial it wants. Two plug-ins that are now built into FinishLynx cause most of these prompts, and both are fixed by removing the old plug-in:
- Remote Control (RC) has been built into FinishLynx since version 10.11 at no charge. Close FinishLynx, open C:\Lynx and run Uninstall-RC, then open FinishLynx.
- Data Port (LDP) that was installed but never purchased asks at every launch. Close FinishLynx, run Uninstall-LDP in C:\Lynx, then open FinishLynx.
- Network COM Port (NCP) is built into FinishLynx 13.00 and later; Help | About lists it as Internal, and no serial is needed.
For any other plug-in (RadioLynx, LapTime, Automatic Capture), enter that plug-in's own serial from your serial sheet or from Help | About on the old computer. Plug-in serials are separate from the FinishLynx serial.
If the main FinishLynx serial keeps coming back, open Help | About: DEMO means it wasn't accepted. Enter only the FinishLynx serial at the prompt, type it rather than pasting it (check the zero against the letter O and the one against the letter I), and install into the same C:\Lynx folder as the existing copy. A FinishLynx LITE serial is only accepted by the FinishLynx LITE installer: see Serial number not accepted. Lost a serial? See Lost serial numbers.
Talk to Lynx Support
Tell the team what you’re seeing and what you’ve already tried. They’ll follow up by email or phone.
Goes deeper
- Keeps asking for a serial number — Troubleshoot · Software · FinishLynx · Serial numbers and options
Related questions
- How do I move FinishLynx and my plug-ins to a new computer? — Record every serial from Help | About on the old computer, install the current FinishLynx on the new one with the FinishLynx serial, then run each plug-in's own installer with its serial.
- What is the most current version of FinishLynx, and should I upgrade? — The current release is always a free download from the Software page. Note your serial from Help | About before you upgrade, and try a new version before the season rather than at a meet.